Gaurav Kapil Joins Reliance Retail as Senior VP and Business Head

Gaurav Kapil has been appointed as Senior Vice President and Business Head at Reliance Retail, bringing over 20 years of experience in retail, e-commerce, and consumer services. He’ll drive business strategy, operations, and customer experience, supporting Reliance Retail’s growth roadmap.

Reliance Retail has appointed Gaurav Kapil as Senior Vice President and Business Head, strengthening its leadership team. This move underscores the company’s focus on scale, execution excellence, and customer-centric growth. Kapil will lead business strategy and operations, driving efficiency, expanding consumer reach, and supporting Reliance Retail’s growth roadmap.

With over 20 years of experience in retail, e-commerce, and consumer services, Kapil is well-equipped to drive Reliance Retail’s ambitions. Previously, he served as Chief Operations Officer at OneAssist Consumer Solutions, scaling operations and strengthening service delivery. His leadership roles at Craftsvilla, Snapdeal, and Flipkart have honed his skills in building high-growth platforms and optimizing large-scale operations.

Kapil’s mandate includes building robust operating models, enhancing customer experience, and translating strategy into measurable business outcomes. This aligns with Reliance Retail’s goal to become India’s leading retailer, with a strong presence in electronics, grocery, fashion, and lifestyle.

The appointment comes as Reliance Retail prepares for an IPO, likely in 2027 or 2028, with a valuation of around $100 billion. The company has been strengthening its leadership team, with recent appointments including Jeyandran Venugopal as CEO and Guillaume de Colonges as head of grocery business.

Reliance Retail operates over 19,821 stores in India, with a strong online presence through JioMart. The company is focused on expanding its reach, improving customer experience, and driving growth through technology and innovation.